RETURNS & EXCHANGES

We want you to love your Pointer Coast order.

Because most Pointer Coast products are made to order specifically for you, we aren't able to offer traditional returns or exchanges for buyer's remorse, design or color changes, or incorrectly selected options.

But when it comes to apparel sizing, we know ordering online can sometimes be tricky. That's why we offer our Pointer Coast First Fit Promise.

POINTER COAST FIRST FIT PROMISE

Trying Pointer Coast apparel for the first time?

If your first apparel purchase doesn't fit quite right, contact us at support@pointercoast.com within 7 days of delivery and we'll help make it right.

Our First Fit Promise is limited to one eligible apparel item per customer and is intended to help first-time Pointer Coast customers who experience a genuine sizing issue.

Please include your order number, the item and size you ordered, and the size you believe would fit better.

Approved First Fit Promise requests may receive a replacement or another resolution at Pointer Coast's discretion.

Because our products are made to order, First Fit Promise replacements are not eligible for additional size replacements.

We strongly recommend reviewing our Size & Fit Guide before ordering and comparing the measurements with a shirt you already own and love.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@pointercoast.com as soon as possible.

Include your order number and clear photos showing the issue so we can review it and make it right.

Approved claims for damaged, defective, misprinted, or incorrect items will be handled at no additional cost to you.

MADE-TO-ORDER PRODUCTS

Most Pointer Coast products are created specifically after your order is placed.

Because of this, we generally cannot accept returns or exchanges for:

• Buyer's remorse or change of mind
• Selecting the wrong design or color
• Ordering multiple sizes to try on
• Incorrectly entered shipping information
• Requests made outside the applicable claim period

Our First Fit Promise provides a limited exception for eligible first-time apparel sizing issues.

CANCELLATIONS & ORDER CHANGES

Our products can enter production quickly after an order is placed.

If you need to request a change or cancellation, contact support@pointercoast.com as soon as possible.

We'll do our best to help, but we cannot guarantee changes or cancellations once an order has entered production.

QUESTIONS?

We're a small brand built by Pointer people, for Pointer people, and we want you to feel good about ordering from us.

If something isn't right, contact us at support@pointercoast.com with your order number and we'll take a look.

Always On Point.