Refund policy
Pointer Coast — Always on Point
At Pointer Coast, every item is made to order. Because of this, we do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer’s remorse.
However, we stand behind our quality and will make it right if there’s an issue with your order.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect (wrong item, design, or size sent)
Please contact us within 7 days of delivery at support@pointercoast.com
Include:
- Your order number
- A clear photo of the item
- A brief description of the issue
Once reviewed, we will offer a replacement or refund at no additional cost.
Sizing Issues
All of our products include detailed sizing charts. Because items are made to order, we cannot accept returns or exchanges due to incorrect sizing.
We strongly recommend reviewing the sizing chart before placing your order.
Order Changes & Cancellations
Orders can only be changed or canceled within 12 hours of purchase.
After that, production begins and we are unable to make changes.
Refunds
Refunds (if approved) will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items
Because all products are custom-made, we do not accept returns for:
- Buyer’s remorse
- Wrong size selected
- Incorrect address provided
Lost or Stolen Packages
Pointer Coast is not responsible for packages marked as delivered by the carrier.
If your package is lost in transit (not marked delivered), please contact us and we’ll assist you.
Contact Us
For any issues, reach out to:
support@pointercoast.com