SHIPPING POLICY

At Pointer Coast, most of our products are made to order just for you. This helps us offer more designs, colors, and sizes while reducing unnecessary inventory and waste.

Here's what to expect after you place your order.

FREE U.S. SHIPPING ON ORDERS $75+

Pointer Coast offers FREE standard shipping on U.S. orders of $75 or more.

Orders under $75 will have applicable shipping charges displayed at checkout.

The $75 minimum is based on your qualifying order subtotal after applicable discounts and before shipping and taxes.

PROCESSING & PRODUCTION TIME

Because most Pointer Coast products are made to order, please allow time for your item to be created before it ships.

Most orders are typically produced within 2–7 business days.

During holidays, sales, periods of high order volume, or due to product availability, production may take longer.

Business days do not include weekends or holidays.

SHIPPING & DELIVERY

Once production is complete, your order is handed off to the shipping carrier.

Standard U.S. shipping typically takes approximately 2–5 business days after your order ships, depending on the destination, carrier, and fulfillment location.

For most U.S. orders, we recommend allowing approximately 5–12 business days from the date your order is placed for production and delivery.

Please remember that delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of Pointer Coast's control may affect delivery times.

ORDER TRACKING

You'll receive shipping confirmation and tracking information by email once your order has shipped and tracking becomes available.

Please allow a little time for your tracking information to update after receiving your shipping confirmation. Carriers may not scan a package immediately upon pickup.

If your order contains multiple packages, you may receive more than one tracking number.

WHY DID MY ORDER ARRIVE IN MORE THAN ONE PACKAGE?

Don't worry—your Pointer Coast order may occasionally arrive separately.

Some of our products are made and shipped by different production partners or fulfillment locations. If your order contains multiple products, they may be produced and shipped separately so we don't hold up your entire order waiting for one item.

You will receive tracking information for each shipment as it becomes available.

You will not be charged additional shipping simply because we fulfill an order in multiple packages.

SHIPPING ADDRESSES

Please double-check your shipping address before completing your order.

Because made-to-order products can enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If you notice an error in your shipping address, contact us as soon as possible and we'll do our best to help.

HOLIDAY SHIPPING

During the holiday season, production and carrier networks experience higher-than-normal order volume.

If you're ordering for Christmas or another special occasion, we strongly recommend ordering early.

Any holiday ordering deadlines displayed by Pointer Coast are estimates unless specifically stated otherwise. Carrier delays after an order leaves production are outside of our control.

QUESTIONS ABOUT YOUR ORDER?

We're happy to help.

If you have a question about shipping or need help locating an order, contact us at:

support@pointercoast.com

Please include your order number so we can assist you as quickly as possible.

Always On Point.