Shipping policy

Pointer Coast — Always on Point

Thank you for shopping with Pointer Coast. Each item is made to order allowing us to deliver quality products crafted just for you.

Processing Time

All orders are processed within 2–5 business days. Because our products are made to order, processing times may vary slightly depending on demand.

Once your order is processed, it will be shipped promptly.

Shipping Times

Estimated shipping times:

  • United States: 3–7 business days
  • International: 7–15 business days

Please note that shipping times are estimates and may vary due to carrier delays, customs, or high-volume periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time. These will be clearly displayed on our website when available.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delays

While we strive to deliver your order on time, Pointer Coast is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing (for international orders)

We appreciate your patience and understanding.

Incorrect Addresses

Please ensure that your shipping address is correct at checkout. Pointer Coast is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at support@pointercoast.com.

Lost or Stolen Packages

Pointer Coast is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If you experience an issue, we recommend contacting the shipping carrier directly. However, feel free to reach out to us—we’re happy to help where we can.

Multiple Shipments

Because our products are made to order and may be produced at different facilities, items in the same order may arrive in separate packages.

Contact Us

If you have any questions about your order or shipping, please contact us at:

support@pointercoast.com

Thank you for choosing Pointer Coast.
Stay on point.